At SecureFence India, we value customer satisfaction and stand behind the quality of our security products. This Refund & Return Policy explains the conditions under which you may return a product and request a refund.
1. Eligibility for Returns
- Products can be returned only in case of:
- Manufacturing defects
- Damaged or defective items on delivery
- Incorrect product delivered (different from order)
- The customer must notify us within 7 days of receiving the product.
- Products must be unused, in original packaging, and accompanied by proof of purchase.
2. Non-Returnable Items
- Products damaged due to customer misuse, mishandling, or unauthorized repair.
- Items without original packaging, accessories, or invoice.
- Customized or special-order products.
3. Refund Process
- Once we receive and inspect the returned product, we will notify you about the refund status.
- Approved refunds will be credited to the customer’s original payment method within 7–10 business days.
- Shipping charges are non-refundable.
4. Replacement Policy
- If you receive a defective or damaged item, we will provide a replacement at no extra cost.
- Replacement requests must be raised within 7 days of delivery.
5. Shipping for Returns
- Customers are responsible for return shipping costs unless the product delivered was defective or incorrect.
- We recommend using a trackable courier service for safe returns.
6. Contact Us
For any return or refund-related queries, please contact us:
📩 Email: info@securefenceindia.in
📞 Phone: +918684881010
🌐 Website: www.securefenceindia.in